Customer Service

 

Shipping & Delivery Policy

SYSKA LED Shipping Policy

We aim to deliver the products you purchase as fast as possible and in the most brilliant condition. Delivery is free for every purchase that is worth Rs. 500 or more. 

• If an order gets cancelled, undelivered or is lost in route to your preferred destination, we will refund the whole order amount comprising of shipping charges.

• In case you cancel a portion of your order, the shipping charges will not be refunded.

• In case you return the delivered order, the original charges of shipping won’t be refunded.

• If you decide to self-ship the returns, you’ll be reimbursed owing to our Returns Policy.

1.  Can you tell us the shipping charges on SYSKA LED products?

For orders valued at Rs. 500 or more, SYSKA LED offers shipping for free, within India, on all products. Orders valued Rs.500 or less cannot be placed at this time.

 

2.  How long does it take for an order to reach us?

We strive to process all the orders and also ship within a day. The exact time of shipping is dependent on availability of some products; which will be discussed during the course of ordering the product. According to the shipping address that must be within India, after ordering, it could only take anywhere between 3 to 7 business days for the order to be delivered. A rare case may dictate for the order to get delayed due to the non-accessibility of the address.

 

3.  Does SYSKA LED deliver any product outside India?

At this time, SYSKA LED does not deliver its products anywhere outside India. Although orders can be placed from anywhere in the world, the delivery can only be made in India.

 

4.  How would I get to know whether I live in a serviceable area or not?

If you wish to know about the serviceability of your region, you may talk to us at (1800-102-8787) and provide us with your pin code. For delivery outside of serviceable regions, extra delivery charges may apply*

 

5.  I have ordered from SYSKA LED before, and I received the product then; however I’m unable to place any order to the same address now!

Some of the pin codes which used to be serviced by SYSKA LED earlier are now unserviceable because of courier issues. If you place an order with these pin codes now, we will be unable to fulfill or even take the order that you’re trying to place.You can provide another address whose pin code is serviceable and you’ll be able to place the order successfully. Do contact SYSKA LED Customer Care (1800-102-8787) to know about the pin codes that are serviceable.

 

6.  On your website, you say dispatch within 24 hours, but the delivery takes much longer. Why?

We process the orders and dispatch them within a day (24 hours). After dispatch, the delivery of the order takes 3 to 7 business days to reach the delivery address.

 

7.  What are the means of delivery?

Depending upon the location and your reach, SYSKA LED also employs other domestic service providers that are reliable, for the delivery of its products.

Privacy & Security Policy

Syska Led Lights Pvt Ltd and its affiliates respect your privacy. This Privacy Policy provides succinctly the manner your data is collected and used by Syska Led Lights Pvt Ltd. You are advised to please read the Privacy Policy carefully. By accessing the services provided by Syska Led Lights Pvt Ltd you agree to the collection and use of your data by Syska Led Lights Pvt Ltd in the manner provided in this Privacy Policy. 

WE WANT YOU TO:

  • feel comfortable using our desktop websites.

  • feel secure submitting information to us.

  • contact us with your questions or concerns about privacy on this site.

  • know that by using our sites/interface you are consenting to the collection of certain data.

What information is, or may be, collected from you?

We will automatically receive and collect certain anonymous information in standard usage logs through our Web server, including computer-identification information obtained from "cookies," sent to your browser from a web server cookie stored on your hard drive an IP address, assigned to the computer which you use the domain server through which you access our service the type of computer you're using the type of web browser you're using.

WE MAY COLLECT THE FOLLOWING PERSONALLY IDENTIFIABLE INFORMATION ABOUT YOU AND NOT LIMITED TO ON OUR WEBSITE:

  • Name including first and last name.

  • Primary email address.

  • Alternate email address.

  • Mobile phone number and contact details.

  • ZIP/Postal code.

  • Financial information (like account or credit card numbers); and

  • Opinions of features on our websites.

  • Other information as per our registration process.

WE MAY ALSO COLLECT THE FOLLOWING INFORMATION:

  • About the pages you visit/access.

  • The links you click on our site.

  • The number of times you access the page.

  • The number of times you have shopped on our website, mobile site, etc.

WHO COLLECTS THE INFORMATION?

We will collect anonymous traffic information from you when you visit our site. We will collect personally identifiable information about you only as part of a voluntary registration process, on-line survey, or contest or any combination thereof.

HOW IS THE INFORMATION USED?

WE USE YOUR PERSONAL INFORMATION TO:

  • Help us provide personalized features

  • Tailor our site to your interest

  • To get in touch with you when necessary

  • To provide the services requested by you

  • To preserve social history as governed by existing law or policy

WE USE CONTACT INFORMATION INTERNALLY TO:

  • Direct our efforts for product improvement

  • Contact you as a survey respondent

  • Notify you about new products, offers, etc. and

  • Send you promotional materials

GENERALLY, WE USE ANONYMOUS TRAFFIC INFORMATION TO:

Remind us of who you are in order to deliver to you a better and more personalized service from product offering, advertising and editorial perspectives;

  • Recognize your access privileges to our Websites

  • Help diagnose problems with our server

  • Administer our websites, track your session so that we can understand better how people use our sites/interfaces

WITH WHOM WILL YOUR INFORMATION BE SHARED?

  • We will not use your financial information for any purpose other than to complete a transaction with you.

  • We do not rent, sell or share your personal information and we will not disclose any of your personally identifiable information to third parties unless:

  • We have your permission

  • To provide products or services you've requested

  • To help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person, violations of Syska Led Lights Pvt Ltd terms of use or to defend against legal claims

  • Special circumstances such as compliance with subpoenas, court orders, requests/order, notices from legal authorities or law enforcement agencies requiring such disclosure.

WHAT CHOICES ARE AVAILABLE TO YOU REGARDING COLLECTION, USE AND DISTRIBUTION OF YOUR INFORMATION?

You may change your interests at any time and may opt-in or opt-out of any marketing / promotional / newsletters mailings. Syska Led Lights Pvt Ltd reserves the right to send you certain service related communication, considered to be a part of your Syska Led Lights Pvt Ltd account without offering you the facility to opt-out. You may update your information and change your account settings at any time.

Upon request, we will remove/block your personally identifiable information from our database, thereby cancelling your registration. However, your information may remain stored in archive on our servers even after the deletion or the termination of your account.

If we plan to use your personally identifiable information for any commercial purposes, we will notify you at the time we collect that information and allow you to opt-out of having your information used for those purposes.

What security procedures are in place to protect information from loss, misuse or alteration?

To protect against the loss, misuse and alteration of the information under our control, we have in place appropriate physical, electronic and managerial procedures. For example, our servers are accessible only to authorized personnel and that your information is shared with respective personnel on need to know basis to complete the transaction and to provide the services requested by you.

Although we will endeavor to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet or telecom or other network/s cannot be made absolutely secure. By using Syska Led Lights Pvt Ltd, you agree that we will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties.

Policy updates

We reserve the right to change or update this policy at any time by placing a prominent notice on our site. Such changes shall be effective immediately upon posting to this site.

 Exchange / Returns Policy

• We believe in providing quality merchandise at fair price to our customers.

• Exchange / Returns will be made only against a valid receipt.

• Products sourced exclusively on confirmed customer order will not be returned / exchanged.

• Warranty/Guarantee will be governed by the terms & conditions of the manufacturer with a valid receipt.

• We issue only credit note(s) against the product(s) returned.

• In case of loss of credit note(s), no duplicate will be issued.

• Delivery charges and additional octroi charges (if any) are not refundable.

• Management reserves the right to amend terms & conditions without prior notice.

• All credit card transaction disputes have to be settled within 48 hours from the date of transaction.

• Warranty will be governed by the terms & conditions as mentioned on the Home Delivery challan.

• In the event of any dispute, the same shall be subject to Mumbai Jurisdiction.

 

Frequently Asked Questions - Cancellation & Returns

1. Can I change / cancel my order?

You can cancel your order within 24 hours of order placement, before the order has shipped. We will cancel the order and start the refund process.

To cancel an order: Just click on the Cancel button against your order in My Orders in My Account.

You can change your order for any same or higher value product/upgraded product within 24 hrs of your order placement.

To modify an order: Click on the Change/Modify button against your order in My Orders in My Account

Any requisition cannot be admitted after 24hrs / or after the shipping process has started.

 

2. What if I have received a physically damaged product?

We undergo an extensive quality check process so be rest assured that the products are up to the international standards and post that they are dispatched to you.

However in any rare case (due to any handling issue of the LED Lights), you receive a damaged product, please contact us on 1800-102-8787 within 7 days of receiptof your order   and email us a few photographs along with the order number and item code at support@syskaledlights.com for us to assess the extent of damage.

Depending upon the type of damage we shall send necessary parts / replacement or send our expert technicians to assess and fix the issue.

*Replacements will be made based on availability of that product on the website

 

3. What should I do if I find my package opened or tampered with upon delivery?

Please don't accept an open or tampered package. Report this concern by clicking in Return/Replace option in your My Orders page within the 7 days of receipt of damaged  package.

We will look into the issue and get back to you soon.

 

4. What if I receive a faulty/defective product?

Incase you receive a faulty product, we request you to contact uson our customer service number 1800-102-8787 within 7 days of receipt of your order. We will arrange a pickup for the product within 5 working days of receipt of your complaint and inspect the product.

If the product is found to be faulty/defective, we’ll replace it for you/issue a credit note, as per your request.

Following are the terms and conditions for return/replacement.

• Products must be in their original condition

• Only unused, unaltered, unsoiled products with their original tags will be accepted

• Brand packaging should be intact

*Replacements will be made based on availability of that product on the website

 

5. What if I do not like the product?

We, at SYSKA LED Lights, work to ensure that you get what you see on our website.

We do not offer exchanges and credit notes for such circumstances(unless the product was damaged on arrival and we are unable to replace the item)

If you have any questions about our products or need more product information, please contact our customer service on 1800-102-8787.